Blue status

  • Members who have stayed at any HOP INN hotels for 0-9 nights.
  • Member discounts start from 5%, subject to hotel location and requested stay period.
  • Earn 100 points per night:
    • Thailand value = THB 25
    • Philippines value = PHP 40
    • Japan: 200 points (value = JPY 200)
  • Exclusive privileges for Thailand and Philippines only:
    • Early check-in from 06:00 AM and late check-out until 2:00 PM (subject to room availability).

 

Silver status

  • Stay from 10–24 nights per year.
  • Member discounts vary depending on the country, hotel location, and requested stay period:
    • Thailand – 5% discounts
    • Philippines – Up to 12% discounts
    • Japan – Up to 7% discounts
  • Earn 100 points per night:
    • Thailand value = THB 25
    • Philippines value = PHP 40
    • Japan: 200 points (value = JPY 200)
  • Exclusive privileges for Thailand and Philippines only:
    • Early check-in from 06:00 AM and late check-out until 2:00 PM (subject to room availability).
  • Special birthday gift: Receive an extra 400 reward points on your birthday.

 

Gold status

  • Stay 25 nights or more per year.
  • Member discounts vary depending on the country, hotel location, and requested stay period:
    • Thailand – from 7% up to 10% discounts
    • Philippines – Up to 15% discounts
    • Japan – Up to 10% discounts
  • Earn 200 points per night:
    • Thailand value = THB 50
    • Philippines value = PHP 80
    • Japan: 400 points (value = JPY 400)
  • Exclusive privileges:
    • Thailand & Philippines: Early check-in from 06:00 AM (subject to room availability).
    • Exclusive for Thailand: Guaranteed late check-out until 4:00 PM.
    • Philippines: Late check-out until 4:00 PM (subject to room availability).
  • Special birthday gift: Receive an extra 1,000 reward points on your birthday.
  • Surprise & Delight: Enjoy your complimentary gift 1 item per stay. Consecutive stays at the same hotel (check-out and check-in on the same day) will be counted as one stay.

 

How to earn and redeem points

  • EARN points by booking directly through www.hopinnhotel.com, or (for Thailand only) through Line OA @Hopinnhotel, or Reservation Center: +66 (0) 2080 2222.
  • REDEEM points easily for room discounts through www.hopinnhotel.com, or (for Thailand only) through LINE Official Account: Line OA @Hopinnhotel.
  • Points can be redeemed from the first point earned or accumulated to a preferred amount for partial or full room payment — the choice is yours!

 

Membership Conditions

  • HOP REWARD membership is open and available to all persons of legal age (at least 18 years) or with the legal capacity to sign a contract.
  • Membership and benefits cannot be sold, loaned, or transferred.
  • Members must book under their membership accounts
  • Members must check in and stay by themselves. Otherwise, the price will be adjusted according to the Best Available Rate based on the stay date.
  • The member agrees to receive electronic communications relating to the operation of, and services offered by, the program, including information messages.
  • Silver status will be upgraded once members stay for 10 nights in a year.
  • Gold status will be upgraded once members stay for 25 nights in a year.
  • Gold/Silver status will be evaluated on January 1st of each year by calculating the cumulative number of stays in the previous year.
    • If the total stay is less than 25 nights but more than 10 nights, Gold status will be downgraded to Silver.
    • If the total stay is less than 10 nights, the status will be automatically downgraded to Blue.

 

Membership Registration

 

Eligibility to Earn Points

  • Points can only be earned by booking directly at www.hopinnhotel.com or through the HOP INN Thailand Reservation Center (for Thai hotels only).

 

Ineligibility to Earn Points

  • Bookings made via a 3rd party: Online Travel Agents (Agoda, Booking.com, etc.)
  • Bookings made via a travel agency in the form of a group or individual traveler
  • Group bookings
  • Vouchers purchased at a travel fair
  • Special discounts or promotions
  • Day-use or non-overnight stays
  • Cancellations or no-shows

 

Redeeming Rewards Points

  • Points may only be redeemed by booking directly at www.hopinnhotel.com or for Thai hotels Line OA @Hopinnhotel
  • Redemption applies to any non-contracted rate published on www.hopinnhotel.com
  • Your earned points can be used either for full or partial payment.
  • If you use points with a value over the room charge amount, points cannot be credited back or refunded into cash.
  • Points can be redeemed at any HOP INN Hotel across Thailand, the Philippines, and Japan.
  • A point is valid for two (2) years from the date it was earned.
  • If a member does not redeem points within two (2) years, points earned will be automatically removed without prior notice. Members will also not be able to restore or transfer these points.

 

Members Profile

  • Members’ personal information used to register can be retrieved and edited by accessing the HOP REWARD Guest Portal.
  • Members can check their reservation history and points balance by accessing the guest's loyalty portal.
  • A breach by a member of the terms and conditions, abusive or fraudulent use of the membership or points, communication of falsified information, and/or objectionable behavior (in particular regrettable malicious or insulting behavior toward hotel staff or customers) may result, at the sole discretion of the administrator of the program, to cancellation of points earned, suspension or termination of the member’s account without prejudice to the administrator of the program.
  • The hotel reserves the right to update, amend, or remove information from HOP REWARD without prior notice.
  • By joining HOP REWARD, the member agrees to receive electronic communication related to the operation of and service provided by the Program; including information messages, points statements, and information regarding the operation of the member’s account. If the member no longer wishes to receive this information considered essential to the Program’s operation, the member shall agree to terminate his / her account.
  • In case a member terminates his / her account, the points accumulated will be deleted and cannot be exchanged for the cash value.

 

HOP REWARD Contact Center