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Hop Inn Reward Terms and Conditions

Benefits for HOP INN REWARD Member

  • It’s free to join HOP INN REWARD Membership!
  • Earn 1 point worth 50 Thai THB or 80 Philippine Peso for every night stay at HOP INN hotels by making a booking directly in www.hopinnhotel.com.  Apply these points towards your next booking for a reduction in the room rate or accumulate these points for bigger savings or even free rooms! Your choice.
  • Your earned points can be used for either full or partial payment.
  • The points can be redeemed when booking on www.Hopinnhotel.com 

Example of how you can use your HOP INN rewards to save money:
EARN POINTS

  1. Book a 600 THB hotel stay
  2. Earn 1 point worth 50 THB
  3. Save points or use for the next booking

USE POINTS

  1. Book a 600 THB hotel stay
  2. Redeem your 1 point to save 50 THB
  3. Pay only 550 THB for the room


Condition of Membership 

  • Membership of Hop Inn is open and available to all persons who are legally considered
  • To be an adult (over 18 years) or have the legal capacity to sign a contract. 
  • The membership and benefits cannot be used by anyone other than the individual member.
  • Membership is nominative and strictly personal. It cannot be sold, loaned or transferred.
  • The member agrees to receive electronic communications relating to the operation of, and services offered by, the Programme, including information messages.
  • The receipt or official tax invoice can issued in full rate. 


Membership Registration

  • Registration is available on www.hopinnhotel.com.
  • A valid email address is required to join the Programme. 

Eligibility to earn points

  • When booking on www.hopinnhotel.com or call to call-center.


Ineligibility to earn points

  • Bookings made via 3rd party: Online Travel Agents (Agoda/ Booking.com/etc.)  
  • Bookings made via a travel agency in the form of group or individual traveler
  • Group bookings 
  • Vouchers at the travel fair / discounts and promotion 
  • Day Use (non-overnight stay)
  • Cancellation or no show 

Redeeming reward points

  • Booking direct through www.hopinnhotel.com 
  • Redemption is available on Best Flexible Rate only. Corporate rate or other promotional rate are not eligible to points redemption.
  • You can redeem your points in full amount or partial payment.  
  • Points can be redeemed at any HOP INN hotel across Thailand and the Philippines
  • A point is valid for a 2 years period from the date it was earned.
  • If member does not redeem points within 2 years, points will be lost without prior notice or without being able to restore or transfer these points. 

    
Member profile

  • Members personal information used to register can be retrieved and edited by accessing our loyalty guest portal. 
  • Members can check their reservations history and their point balance by accessing the loyalty guest portal


Other informations

  • A breach by a member of the terms and conditions, abusive or fraudulent use of the membership or points, communication of falsified information and/or objectionable behavior (in particular regrettable malicious or insulting behavior toward hotel staff or customers) may result, at the sole discretion of the administrator of the program, to cancellation of points earned, suspension or termination of the member’s account without prejudice to the administrator of the program.
  • Hotel reserve the right to update, amend or remove informations from the program without prior notice.
  • By joining the programme the member agrees to receive electronic communication related to the operation of, and service provided by the programme, including information message, point statement and information regarding the operation of the member’s account. If the member no longer wishes to receive these information which is considered essential to the program operation, the member shall agree to terminate his / her account.
  • In case a member terminate his / her account, the points cumulated will be lost and cannot be exchange to cash value.

HOP INN REWARD Contact Center

  • For more information and inquiries about HOP INN REWARD membership,
    please contact the Loyalty Help Desk, Monday – Friday from 9.00 AM – 6.00 PM.
     
    Tel: +66 (0) 2 659 2822  or email: [email protected] 

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