Hop Inn Reward Terms and Conditions
Benefits for HOP INN REWARD Members
Join HOP INN REWARD today – it’s free!
Earn one (1) point for every night you stay at HOP INN Hotels. Each point has a value of 50 Thai Baht or 80 Philippine Pesos, available ONLY by booking directly at www.hopinnhotel.com or through the HOP INN Thailand Call Center.
Use your points on your next booking as instant deduction on room rates or COLLECT more points for bigger savings or even free rooms! Your choice.
- Your earned points can be used either for full or partial payment.
- Points can ONLY be redeemed by booking directly at www.hopinnhotel.com .
How to use your HOP INN Reward Points to save on your stays:
• Book a 600 THB hotel stay
• Earn one (1) point worth 50 THB
• Save points or use for your next booking
• Book a 600 THB hotel stay
• Redeem your one (1) point to save 50 THB
• Pay only 550 THB for your room
• HOP INN REWARD membership is open and available to all persons of legal age (at least 18 years) or have the legal capacity to sign a contract.
• Membership cannot be used by anyone other than the individual member.
• Membership is nominative and strictly personal. It cannot be sold, loaned, or transferred.
• The member agrees to receive electronic communications relating to the operation of, and services offered by, the Programme including information messages.
• The receipt or official tax invoice to be issued will reflect the actual payable amount after deductions.
• Registration is available at www.hopinnhotel.com .
• A valid email address is required to join the Programme.
Eligibility to Earn Points
• Points can only be earned by booking directly at www.hopinnhotel.com or through the HOP INN Thailand Call Center.
• Each member is entitled to get only one point per night
Ineligibility to Earn Points
• Bookings made via a 3rd party: Online Travel Agents (Agoda, Booking.com, etc.)
• Bookings made via a travel agency in the form of a group or individual traveler
• Group bookings
• Vouchers purchased at a travel fair or other discounts and promotions
• Day use or non- overnight stays
• Cancellations or no show
Redeeming Rewards Points
• Points may only be redeemed by booking directly at www.hopinnhotel.com .
• Redemption applies to any non-contracted rate publish in www.hopinnhotel.com .
• Your earned points can be used either for full or partial payment.
• Points can be redeemed at any HOP INN Hotel across Thailand and the Philippines.
• A point is valid for a period of two (2) years from the date it was earned.
• If a member does not redeem points within two (2) years, points earned will be lost without prior notice. Members will also not be able to restore or transfer these points.
• Members’ personal information used to register can be retrieved and edited by accessing the HOP INN Reward Guest Portal.
• Members can check their reservation history and points balance by accessing the guest's loyalty portal. Other Information
• A breach by a member of the terms and conditions, abusive or fraudulent use of the membership or points, communication of falsified information and/or objectionable behavior (in particular regrettable malicious or insulting behavior toward hotel staff or customers) may result, at the sole discretion of the administrator of the program, to cancellation of points earned, suspension or termination of the member’s account without prejudice to the administrator of the program.
• Hotel reserves the right to update, amend, or remove information from the Programme without prior notice.
• By joining HOP INN Reward, the member agrees to receive electronic communication related to the operation of, and service provided by, the Programme; including information messages, points statements, and information regarding the operation of the member’s account. If the member no longer wishes to receive this information considered essential to the Programme’s operation, the member shall agree to terminate his / her account
operation, the member shall agree to terminate his / her account.
• In case a member terminates his / her account, the points accumulated will be lost and cannot be exchanged to the cash value.
HOP INN REWARD Contact Center
Loyalty Help Desk, Monday – Friday from 9.00 AM – 6.00 PM.Tel:+66 (0) 2 659 2822 or Email: [email protected]